Terms & Conditions

Unfortunately, we have been unable to secure a buyer for Sama + Kiki. This means that we will be closing down our online store on the 31st March 2024. Unless all stock is sold out prior. 

We would like to take this time to thank all of our wonderful customers over the last 7 years. It’s been an absolute ride, and I wouldn’t be here if it wasn’t for each one of you. 

Sama + Kiki rewards will no longer be able to be accrued or redeemed. 

Sama + Kiki store credit can still be used until we stop trading on or before the 31st March 2024.

Shipping Costs:

NEW ZEALAND – We use Courier Post (Non-Signature Tracked Courier)
Flat rate non-rural is $8 per order, Rural is $12 per order with Free Shipping available for orders over $150NZD.

Local Pickup Hamilton
If you’re local or need item collected urgently, we’re happy to offer you local pick up. We are based in Flagstaff, Hamilton. You will receive address details via email once your order is ready to collect.

AUSTRALIA
Flat rate is $40 NZD per order. Unfortunately due to delays in international flights we can not provide an estimate for delivery times. If you have not received your parcel within 21 days, please message us. We will not cover any duties or taxes, this is the customers responsibility.

REST OF THE WORLD
Unfortunately at this point in time we do not ship outside NZ and Australia.

Delivery Times:

New Zealand: We dispatch parcels anywhere in New Zealand using Courier Post non-signature tracked courier service. Delivery estimate is 2-5 working days, depending on your location (rural deliveries might take a bit longer). Parcels are sent Monday to Friday, not including public holidays. All parcels are tracked and a tracking number will be emailed when order is complete.

Australia: Unfortunately due to delays in international flights we can not provide an estimate for delivery times. If you have not received your parcel within 21 days, please message us. 

SAMA+KIKI do not take responsibility for goods delivered to an incorrect address supplied by the customer. We encourage you to double-check to make sure your delivery address is correct.

Items returned to us will be done so at the customers’ expense via tracked courier.

Please email us shop@samaandkiki.co.nz for any queries regarding your parcel being sent or wanting to return a parcel and we will send you the details.

Returns:

Due to Sama + Kiki closing down, all items are now considered final sale items, and are unable to be returned/exchanged. 

Sale/Outlet Returns:

Please consider sale/outlet purchases carefully, as we do not offer refund/exchange on sale items.

Please consider these purchases carefully, we do not offer a return/refund or exchange unless these items are faulty, then we will comply with our obligations under the Fair Trading Act. Any item included in our ‘Outlet’ section is deemed a sale item.

Faulty Items:

We hope that you enjoy your new SAMA + KIKI purchase and that it arrives in perfect condition. If the product is faulty – which we apologise if this happens, please email us at shop@samaandkiki.co.nz and make us aware of the situation. This must happen within the first 10 days of your purchase. If a faulty item does slip through we will gladly pay for the item to be returned to us and send you a replacement or a refund.

Trade Me Purchases:

If you’ve purchased from us via trade me please choose carefully, as we do not offer refunds/exchange on any trade me purchases. 
Trade Me terms and conditions override our own terms and conditions when purchasing through their site www.trademe.co.nz
Trade Me Terms & Conditions are here if you’d like to view.

Due to Sama + Kiki closing down, you can no longer accrue or redeem Sama + Kiki rewards. 

Pricing:

All pricing is in New Zealand Dollars (NZD) and includes GST.

We accept all major credit cards through Stripe and interest-free payments with AfterPay and LAYBUY.

At SAMA + KIKI we are committed to ensuring that your information is secure. All payments made through our website are secure.

By making a purchase from this website, you will be subscribed to our marketing emails. You have the option to unsubscribe from these at any time.

SAMA + KIKI respects your privacy and please be assured that any personal information you provide us will not be sold, exchanged or disclosed to any other party. Your e-mail address and telephone number are used exclusively for correspondence regarding your order and are kept strictly confidential.

Privacy Act 1993:

The Customer authorises SAMA + KIKI to:

Collect, retain and use information about the customer for the purpose of marketing products and services to the customer and:

The customer has the right to request SAMA + KIKI for a copy of the information about the customer retained by SAMA + KIKI and the right to request SAMA + KIKI to correct any information about the customer held by SAMA + KIKI

For hosting and technical questions please contact us at info@samaandkiki.co.nz.

Changes to our policy:

If we decide to change our policies, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Last updated 3rd June 2021.

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