SAMA + KIKI – Terms & Conditions
SAMA + KIKI – Terms & Conditions
All pricing is in New Zealand Dollars (NZD) and includes GST.
At SAMA + KIKI we are committed to ensuring that your information is secure. All payments made through our website are secure.
SAMA + KIKI respects your privacy and please be assured that any personal information you provide us will not be sold, exchanged or disclosed to any other party. Your e-mail address and telephone number are used exclusively for correspondence regarding your order, and are kept strictly confidential.
Privacy Act 1993:
The Customer authorises SAMA + KIKI to:
Collect, retain and use information about the customer for the purpose of marketing products and services to the customer and:
The customer has the right to request SAMA + KIKI for a copy of the information about the customer retained by SAMA + KIKI and the right to request SAMA + KIKI to correct any information about the customer held by SAMA + KIKI
For hosting and technical questions please contact us at [email protected].
Changes to our policy:
If we decide to change our policies, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Last updated 27th June 2020.
SAMA + KIKI is a boutique brand, and we will offer a selection of our styles to pre-order so you don’t miss out. If you would like to secure an item, just place your order as normal. We will contact you when your pre-order arrives and is ready to be dispatched. Sometimes an item pre-ordered is unavailable due to production, fabric or quality control issues. We will let you know if your pre-order cannot be completed for any reason, and process a refund for you.
Estimated Delivery Times:
New Zealand: We despatch parcels anywhere in New Zealand using a tracked courier service. Delivery estimate is 2-5 working days, depending on your location (rural deliveries might take a bit longer). Parcels are sent Monday to Friday, not including public holidays. All parcels are tracked and a tracking number can be provided if required.
NZ: Flat rate is $6 per order, with Free Shipping available for orders over $200NZD
Australia: Flat rate is $30NZD per order. Unfortunately due to delays in international flights we can not provide an estimate for delivery times. If you have not received your parcel within 21 days, please message us. We will not cover any duties or taxes, this is the customers responsibility.
Rest of the World: Flat rate is $50NZD per order. Unfortunately due to delays in international flights we can not provide an estimate for delivery times. If you have not received your parcel within 30 days, please message us. We will not cover any duties or taxes, this is the customers responsibility.
SAMA+KIKI do not take responsibility for goods delivered to an incorrect address supplied by the customer. We encourage you to double check to make sure your delivery address is correct.
Items returned to us will be done so at the customers’ expense via tracked courier.
Please email us [email protected] for any queries regarding your parcel being sent or wanting to return a parcel and we will send you the details.
We hope that you enjoy your new SAMA + KIKI purchase and that it arrives to you in perfect condition. If the product is faulty – which we apologise if this happens, please email us at [email protected] and make us aware of the situation. This must happen within the first 10 days of your purchase. If a faulty item does slip through we will gladly pay for the item to be returned to us and send you a replacement or a refund.
Change of Mind:
SAMA + KIKI is committed to customer satisfaction. If you order and receive a full price product (except gift cards, sale items & accessories) that you’re not happy with, within 10 days of the product being delivered, please email us [email protected] We will reply with our returns address, please package the garment securely in a courier bag, enclose your name & order number and send it back to us. We will process your refund or exchange as soon as possible.
The return needs to be received by us within 5 working days of contact being made, otherwise it will not be honoured. Provided the product is in the same condition which we sent it to you, with all tags still in place and your receipt of purchase, we will happily exchange the garment (if available) or refund your payment. Unless a product is faulty or the wrong product was delivered to you, we will not accept any products returned outside of these time frames. No exceptions.
Please consider sale purchases carefully, as we do not offer refund/exchange on sale items.
Accessories (including sunglasses) and Period Underwear – Please consider these purchases carefully, due to the nature of these items we do not offer a return/refund or exchange, unless these items are faulty, then we will comply with our obligations under the Fair Trading Act.
SAMA + KIKI will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than faulty product.
SAMA + KIKI is not responsible for your package while it is in transit to us, we recommend you use a tracked courier service to ensure your package gets to us.
Refunds will be credited through your original payment method, and can take up to 5 working days to be credited back to you. Unfortunately, the time this takes is out of my control.
On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition.
We do not accept returns on gift cards.
If you have any problems with the returns process, please do not hesitate to contact us at [email protected]
SAMA + KIKI Rewards is now here, get the low down here!
SAMA + KIKI Rewards points can be removed from individuals without notice if management deem it required.
If for any reason SAMA + KIKI Rewards will no longer be offered, we will give customers 14 days notice before program is cancelled.
Any changes to the Reward Program are at the discretion of management.